FAQ

FAQ is our Frequently asked questions page. Here you can find answers on common questions about delivery, orders and returns in our store.

Delivery

How much does shipping cost to the customer?
We offer free shipping on all orders!

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Are there any countries you don’t ship to?
We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 
● Crimea, Luhansk, and Donetsk regions in Ukraine
● Russia
● Belarus
● Ecuador
● Cuba
● Iran
● Syria
● North Korea 

[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts, mugs/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the shipping times.

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at spirimals@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost

Why I’m seeing only part of my order in package that just arrived?
Our partner company packages our products so they get to you safely. Sometimes they even ship things separately due to packaging constraints. If you are only seeing part of your order then don’t worry, other things will follow the safest way possible.

Orders

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at spirimals@gmail.com

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at spirimals@gmail.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Products

What to expect when I receive DTG printed product.
When you receive your DTG printed garment, there may be some white marks on the front as a natural part of the printing process.
You may also notice a slight smell. This is from the agent used to help the ink adhere to the fabric.
It is important to wash your new garment before wearing.
Remove all tags, stickers, and wrappers
Turn your garment inside-out and wash it with mild detergent in cold water with like colors.
Tumble dry on low or hang-dry, and you should be all set!”
Followed by a reminder to wash this way for each wash, do not dry clean, etc. See our care instructions for DTG printed garments

Returns

What’s your return policy?
We offer returns and exchanges if there’s something wrong with your order. Please let us know of the issue by contacting us at spirimals@gmail..com

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at spirimals@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
As every product is made on demand specially for you we don’t like offering exchanges for a different size/color. Othervise we can’t avoid textile waste from overproduction . If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at spirimals@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!